Effective Date: April 3, 2025

Last Updated Date: July 30, 2025

Dear Users,

Welcome to use our products and services.

This User Agreement (hereinafter referred to as "the Agreement", "this agreement") and its terms are entered into by you for using

Nexprint website

ELEGOO Matrix APP 

ELEGOO SatelLite Software

ElegooSlicer Software

(hereinafter referred to as "the Website/App", "the Services"), which sets forth the rights and obligations between you and the Services.

The developer of  the Website/App is Shenzhen Elegoo Technology Co., Ltd., and the service provider of the Website/App is Shenzhen Elegoo Technology Co., Ltd.

Before registration, please be sure to read this agreement thoroughly and fully understand the terms and conditions. If you have any objections, you may choose not to register or access the Website/App. Once you have confirmed and registered, this agreement will become legally binding between you and the Website/App, which means that you fully agree and accept all the terms and conditions herein. Please read this agreement carefully and choose to accept or reject this agreement (minors shall read it with their legal guardian).

1. Scope of application of the Agreement and conditions of acceptance

-This agreement applies to all user behaviors conducted on the Services by logging in, and users must be at least 16 years old (within the EU) or 13 years old (within the U.S.), otherwise guardian's consent is required. Guardians of minors may modify or delete minor users' information through the User Center Setting Page of the Website/App.

- Users are deemed to have accepted the terms of the Agreement upon their first use, and continued use means an implicit consent to the updated versions of the Agreement.

2. Service Content and Modification

- Users fully understand and agree that the Website/App provides personalized information services for users.

- The Website/App mainly provides services for obtaining and using content related to 3D printing. On the Website/App, users may search, upload, download, edit, or preview 3D models, transmit 3D model files to 3D printers, publish model works, and print configuration works and collections. The Website/App may also push 3D printing models, collection updates, model competitions, and creator dynamics to users according to their preferences and needs.

- We reserve the right to adjust the service content or terminate some functions according to business needs. If there is a major adjustment to the service content or functions, we will inform users through a notice on the website 30 days in advance.

-The Website/App can provide personalized information services to users through users' settings.

3. User Qualification and Account Management

- To provide users with accurate services, we will collect your "email" and "country or region" as registration information. In order to ensure the security of your account and for your convenience to retrieve your account, please fill in your email correctly. To protect your personal privacy, we will not actively collect your sensitive personal information (such as name, gender, actual age, etc. information that can identify you) unless necessary.

- Users shall be responsible for their actions under their registered accounts, including any content imported, downloaded, uploaded, commented on, published and shared by them and any consequences arising therefrom. Users shall make their own judgment on the content on the Website/App and bear all risks arising from the use of the content. The Services shall not be responsible for losses and infringement consequences caused by users' actions.

-Users shall adhere to all relevant platform agreements and rules during daily operations. Where a user’s conduct involves any of the following circumstances:

(a)  Disturbing other users, 

(b)  Impairing the normal order of the platform,

(c)  Creating operational risks to the platform, or

(d)  Being complained by other users ,

the platform may temporarily or permanently suspend the user's account after verification. Affected users may appeal these enforcement measures.

-Users shall adhere to all kinds of activity rules when participating in platform activities. If a user violates the relevant activity rules, the platform may temporarily or permanently suspend the user's account.

- It is forbidden to share accounts or engage in illegal activities (such as money laundering, fraud, etc.). If the account is abnormal, the developer has the right to freeze the account or terminate the service.

- Users shall bear the risk of password leakage themselves. It is suggested to register with a commonly used email address to facilitate seeking assistance from us.

4. Data Privacy and Compliance

- Scope of data collection: To provide accurate services to users, we will collect your "email", "gender", "year of birth", "constellation", "printer model" and "country or region" ,"frequency of function usage".

- Users' rights: Users have the right to data access, rectification, deletion (the right to be forgotten), data portability and object to automated processing. Users may request disclosure of data usage details. If you need to exercise your rights, please go to the User Center Setting Page of the Website/App or contact us at [email protected].

- Cross-border data transfer: The Website/App operates globally, so the personal information we collect pursuant to this policy may be transferred, stored and processed among different countries or regions. The laws and regulations applicable in the countries or regions where we operate may be different from those applicable in your country/region of residence, but we will strictly abide by the laws, regulations and requirements related to the protection of personal information.

- Data leakage notification: If a data leakage incident occurs, we will report it to the EU regulatory authorities within 72 hours and inform the affected users via in-app notification or their registered email addresses.

5. Intellectual Property and User Content Statement

[Intellectual Property]

- We reserve all intellectual property rights of the Website/App (including user interface, program code, data, graphics, icons, colors, etc.) and users shall not reverse engineer or modify the code or make commercial exploitation of the interface design.

*ElegooSlicer is a PC terminal based on OrcaSlicer for secondary development and licensed under the GNU Affero General Public License, version 3. Thus, ElegooSlicer only waives intellectual property claims directly under open source projects. This claim does not mean that the platform automatically waives the intellectual property rights of user interfaces, data, graphics, graphics, etc.

- The developer is granted a non-exclusive and global use right by default for user-uploaded content, but users must promise not to infringe third-party copyrights or spread illegal information.

- Please refer to the Complete [Intellectual Property Agreement][UGC Guidelines]

[User Content Statement]

- Users shall be responsible for their actions under their registered accounts, including any content imported, downloaded, uploaded, commented on, published and shared by them and any consequences arising therefrom. Users shall make their own judgment on the content on the Website/App and bear all risks arising from the use of the content. The Website/App shall not be responsible for infringement or loss caused by users' actions.

- Where the information published by users is untrue, inaccurate and illegal; or where the published content does not comply with this agreement or does not comply with laws and regulations; or distrubing other users or impairing the normal order of the platform or creating operational risks to the platform which verification by the platform,  the Website/App has the right to suspend or terminate users' use of services of this platform. If users have any objection to the suspension or termination of the Website/App or the withdrawal of their accounts, they may give advice to the platform and request it to continue to provide services. When the Website/App receives such complaints and opinions from customers, we will review relevant information and give timely feedback to users.

- The Website/App reserves the right to unilaterally change, suspend, restrict, terminate or withdraw all or part of the services provided by its servers at any time without any notice due to business development needs.

- Right to review content: We have the right to delete content that involves infringement of third-party intellectual property rights, infringement of third-party rights and interests, violence, pornography, discrimination, religious sensitivity, sensitive personal information, false information and content that causes negative social impact, and cooperate with law enforcement agencies to provide relevant data.

- Please refer to the Complete[UGC Guidelines]

6. Fees and Payments

- The basic services of the Website/App do not charge users, and the adjustment of point acquisition and point redemption rules will be notified through the notice on the website 30 days in advance.

7. Disclaimer and Limitation of Liability

- Stability and security disclaimer: We will not be liable for service interruptions, failures or security issues due to force majeure events (e.g. network failures, natural disasters) or other reasons not caused by the intentional or gross negligence of the service providers.

- Service improvements and upgrades disclaimer: We have the right to improve and upgrade services at any time. We will not be liable if service functions are changed or some of the functions are temporarily unavailable resulting therefrom, provided that such changes are not caused by the intentional or gross negligence of the service providers.

- We do not guarantee or assume responsibility for the compliance and security of third-party services (such as third-party social media terminals and third-party websites), and users shall read the third-party agreements themselves.

- User Responsibility: Users shall be responsible for their own actions. If a third party claims rights against the service provider due to the user’s actions, the user shall bear full responsibility. At the same time, if the user's actions cause losses to the service provider, the user shall compensate the service provider for the losses.

- Illegal use disclaimer: If the user illegally uses the Website/App, such as malicious attacks, destroying system functions, etc., the service provider will not assume any responsibility caused thereby.

- Third-party content liability: The Website/App may contain content provided by third parties, such as advertisements, user-generated content, etc. The service provider assumes no responsibility for the legality, accuracy, and completeness of third-party content. If users suffer losses due to third-party content, they shall negotiate with the third-party content provider to solve them.

- External links disclaimer: The Website/App may contain links to external websites. The service provider does not guarantee the accuracy and completeness of these external links and nor assume any responsibility for the content on the web pages to which the external links point.

- Personal information protection disclaimer: Although the service provider will take reasonable measures to protect users' personal information, the service provider may be required to disclose the users' personal information under certain circumstances (such as legal requirements, public security needs, etc.). In such circumstance, the service provider shall not assume any liability arising therefrom.

8. Dispute Resolution and Application of Law

- EU user disputes are preferentially negotiated through the EU Online Dispute Resolution Platform (ODR).

- USA users are subject to California laws, and disputes are resolved through arbitration. Your dispute can only be filed on the basis of personal rights and interests.

- Class action waiver: Users waive claims in the form of a class action.

- Unless otherwise specified,any dispute,controversy,difference or claim arising out of or relating to this contract,including the existence,validity or termination thereof,shall be referred to and finally resolved by arbitration administered by. [Asia Pacific International Arbitration Chamber(Hong Kong Arbitration Center)] in accordance with its Arbitration Rules in force when the Statement of Claim is submitted.The seat of arbitration shall be [Shenzhen(China)].The language of the arbitration shall be [Chinese]. The number of arbitrators shall be [one ].The law applicable to the arbitration shall be [Chinese Law]. In the event of any dispute requiring arbitration, both parties agree to submit the case filing materials to the designated email address of the Asia Pacific International Arbitration Chamber: [email protected] arbitral award shall be final and binding on both parties.

9. Protection of Minors

- For users aged 13-16, we will need to obtain their guardians' consent of confirmation and registration via email.

10. Agreement Modification and Termination

- The service provider reserves the right to unilaterally modify the Agreement, and we will notify users of major changes (such as adjustments to data, privacy, and personal information collection policies) through website message notification or email.

- Users may delete their accounts at any time, and we will clear the data within 15 days of your deletion request (except for backups required by law).

11. Contact Us

- If you have any questions about our Terms of Use or need to exercise your rights, you may contact us at [email protected].