User Agreement
Effective Date: September 18, 2026
Last Updated: September 18, 2026
Dear User:
Welcome to ELEGOO products and services.
If you are located in Mainland China, "ELEGOO" refers to "Shenzhen Elegoo Technology Co., Ltd.".
If you are located in the United States, "ELEGOO" refers to "ERLE LLC".
If you are located outside Mainland China (excluding the United States), "ELEGOO" refers to "HongKong Aileku Technology Limited".
This User Agreement (hereinafter referred to as "this Agreement") applies to your access to and use of the products, websites, software, APPs, services, as well as the Nexprint Model Library, Elegoo Matrix APP, Elegoo SatelLite Slicing Software, Elegoo Slicer Slicing Software, Elegoo Scan Software,and related services (collectively referred to as the "Services") provided by Shenzhen Elegoo Technology Co., Ltd.. and any other affiliated entities that now exist or may exist in the future (affiliated entities include but are not limited to Shenzhen Elegoo Technology Co., Ltd., HongKong Aileku Technology Limited, Hong Kong Erle Technology Co., Limited, ERLE LLC, and any other affiliated entities that now exist or may exist in the future,collectively referred to as "ELEGOO" or "we"/"us"/"our"). This Agreement governs your use of the aforementioned websites/software/APPs and the purchase and use of any ELEGOO devices through such websites/software/APPs, as well as the software contained therein or any updates or upgrades thereto (the "Products"), and all information and content appearing in the Services, such as 3D model files, text, graphics, images, videos, or other materials uploaded, downloaded, or existing in the Services.
Depending on your jurisdiction, the entities that sell products to you are respectively:
(1) Mainland China: Shenzhen Elegoo Technology Co., Ltd.;
(2) United States: ERLE LLC;
(3) Regions outside Mainland China (excluding the United States): HongKong Aileku Technology Limited.
Depending on your jurisdiction, the entities responsible for processing your personal information are respectively:
(1) Mainland China: Shenzhen Elegoo Technology Co., Ltd.;
(2) Regions outside Mainland China: HongKong Aileku Technology Limited.
Please carefully read this Agreement and all agreement documents (particularly the terms highlighted in bold) before registering or using the relevant Services, and fully understand the content of each provision. If you have any objection to any provision of this Agreement, you should stop using the relevant Services. Once you complete registration, log in, or in any way actually use the relevant Services, you are deemed to have fully read, understood, and voluntarily accepted all provisions of this Agreement. If you are below the minimum age requirement of the applicable jurisdiction, please stop registering immediately and read this Agreement under the accompaniment of your guardian.
Depending on the jurisdiction where you are located when accessing the relevant Services or the region you actively select, the legal entity providing you with services, dispute resolution methods, applicable law, and special compliance requirements shall be governed by this Agreement. You confirm that the rights and obligations between you and the relevant legal entity are governed by the main text of this Agreement.
By accessing and using the Services, you agree to be bound by and comply with this Agreement. Wherever the terms "User," "you," "your," or similar terms are used in this Agreement, they refer to the individual or legal entity using or accessing the Services. If you do not agree to all provisions of this Agreement without modification, please do not access or use the Services.
I. Scope of Agreement and Acceptance Conditions
1.1 Mainland China: You must be at least 14 years of age; if you are under 14 years of age, please stop registering immediately and use this Service under the guidance of your guardian. We will not process your personal information without obtaining consent from your guardian. If you are at least 14 years of age but under 18 years of age, you are deemed to have obtained your guardian's consent, or you may complete the registration verification process under the accompaniment of your guardian;
1.2 EU/UK/European Economic Area: You must be at least 16 years of age; if you are under 16 years of age, we will only process your personal data with the consent of your guardian;
1.3 United States: You must be at least 13 years of age; if you are under 13 years of age, you may not register an account or provide any personal information; if you are at least 13 years of age but under 18 years of age (or the age of majority in your jurisdiction), you are deemed to have obtained your guardian's consent;
1.4 Other Jurisdictions: You must have reached the age of majority or contractual capacity as required by the laws of your jurisdiction, otherwise guardian consent is required.
1.5 Age for Purchase
By placing an order for products through this Website/Software/APP, you represent that you have full civil capacity as required by the laws of your jurisdiction. If you have not reached the age required by the laws of your jurisdiction:
(1) You may only browse product information under the accompaniment of your guardian and may not place orders independently;
(2) If you do need to purchase, your guardian must place the order and make payment on your behalf, or give written consent for you to use their account for the purchase;
(3) We reserve the right to require you to provide your guardian's contact information or written/electronic confirmation from your guardian, and we may refuse to accept orders where such information is not provided.
By downloading, installing, or using the Products under this Agreement (including but not limited to Elegoo Slicer, Elegoo SatelLite, Elegoo Scan, Elegoo Matrix, etc.), you are deemed to have read, understood, and agreed to be bound by all provisions of this Agreement; your first use of the relevant Services constitutes acceptance of the terms of this Agreement. If you do not agree with any provision of this Agreement, please do not download, install, or use the Products; if you do not agree with the updated version of the Agreement, please stop using the relevant Services and cancel your account. Your continued use of the relevant Services constitutes your agreement to the updated Agreement..
II. Service Content and Modifications
We provide you with 3D printing-related product sales and supporting services, including but not limited to: online selection and order management of ELEGOO brand 3D printing devices, accessories, and consumables; download, installation, and usage support for device supporting software (including but not limited to Elegoo Matrix APP, Elegoo SatelLite, Elegoo Slicer,Elegoo Scan); access to product firmware updates, drivers, and technical documentation; personalized product recommendations, promotional information, and after-sales service notifications based on your device model and usage scenarios. The specific service content shall be subject to what is actually provided on the official website.
We reserve the right to adjust, suspend, restrict, or terminate part or all of the Services according to business needs. If there are significant changes to the service content or functionality, we will notify you in advance through prominent notices on the Website/Software/APP, pop-ups, or email. If you do not agree to such adjustments, you may terminate this Agreement and cancel your account in the manner provided herein. Where laws and regulations have mandatory provisions, such provisions shall prevail.
You may manage the enabling and disabling of personalized information push through the settings page of the relevant Services. If you disable personalized recommendations, you may still use the basic services, but you may not be able to obtain customized content push experiences.
III. General Provisions
3.1 The term "Products" as used in these Terms means:
Elegoo devices and related software, programs provided by Elegoo, including but not limited to code and other embedded software stored on Elegoo devices, documentation, interfaces, content, fonts, and any data protected by copyright of ELEGOO or its licensors.
3.2 Updates or upgrades to the Products described in the preceding paragraph.
3.3 Unless otherwise agreed, the software included in these Terms shall be subject to these Terms, regardless of whether it is stored in read-only memory, any other medium, or in any other form, or from an authorized online download location of ELEGOO.
3.4 Effective from August 25, 2026, the operating entity for overseas services under this Agreement has been changed from "Hongkong Elegoo Technology Limited" to "HongKong Aileku Technology Limited". This change is an operating entity change, and all rights and obligations of Hongkong Elegoo Technology Limited under this Agreement shall be assumed by Hong Kong Aileku Technology Limited. The terms of this Agreement remain unchanged and continue in full force and effect.
IV. Data Privacy and Compliance
4.1 Consent to Data Use
You acknowledge that to use the relevant Services, you need to consent to our processing of your personal information in accordance with the "Privacy Agreement." The Privacy Agreement details the scope of information we collect, the purposes of use, and your information control rights (such as withdrawing consent, requesting deletion, etc.). Please pay attention to this before using the Services. If the Privacy Agreement is subsequently revised, we will notify you through platform announcements; your continued use of this Service constitutes acceptance of the revised Privacy Agreement. If you do not agree with any content of the Privacy Agreement, please do not use the relevant Services.
4.2 Cookie Consent
This Website/Software/APP uses Cookies and similar technologies to collect certain information from you. By using this Website/Software/APP and agreeing to this Agreement, you consent to ELEGOO's use of Cookies and tracking technologies in accordance with the Privacy Agreement. For more detailed explanations, please refer to the Privacy Agreement.
V. Purchase, Payment, and Delivery
5.1 Orders and Payment
If you purchase Products through the Website/Software/APP, you need to provide billing and shipping information, as well as your credit or debit card ("Payment Card") related information, so that we can charge you for your purchase. You represent and warrant that you are the authorized account holder of the Payment Card submitted, and acknowledge and agree that ELEGOO has the right to charge your Payment Card for the cost of the Products, as well as all taxes, shipping fees, and handling fees notified to you at the time of purchase.
ELEGOO may, at its sole discretion, allow you to purchase certain Products through third-party payment processing services. If you choose to complete your purchase through these third parties, your purchase may be subject to such third parties' terms of service, privacy agreements, refund policies, and other policies.
5.2 Returns and Exchanges
If you are not completely satisfied with a product purchased on the website:
(1) 14-Day Refund/Exchange: You may return the product in its original packaging to ELEGOO within fourteen (14) days of receipt to request a refund or exchange, except that some products (such as second-hand or refurbished products) may be excluded. For specific refund and exchange policies for each product, please refer to: https://us.elegoo.com/pages/refund-policy?utm_source=officialpage&utm_medium=referral&utm_id=usstore.
(2) Warranty: After the 14-day refund/exchange period has expired, your sole remedy for the product is our warranty policy. For details, please refer to: https://us.elegoo.com/pages/refund-policy?utm_source=officialpage&utm_medium=referral&utm_id=usstore.
You may apply for and arrange refunds, exchanges, or warranty services through https://www.elegoo.com/pages/contact-support.
5.3 Prices and Fees
All product prices are as displayed on the Website/Software/APP. We may adjust prices according to market conditions, but the prices for products already ordered will not be affected. You are responsible for paying all applicable taxes, duties, and government charges related to your order. In addition, the basic functions of the Model Library-related services are currently free of charge to users, but you are responsible for the costs of network traffic, device usage, and other expenses incurred by using the Services. Adjustments to relevant rules will be notified to you at least 15 days in advance through prominent notices on the Website/Software/APP, pop-ups, or email.
VI. License to Use
Subject to your compliance with this Agreement, ELEGOO grants you a limited, non-exclusive, non-transferable, revocable license to access this Website/Software/APP for personal use.
This license does not include:
(a) Reproducing content from this Website/Software/APP (including reproducing on other websites), selling, renting, or sublicensing Website/Software/APP content;
(b) Publicly displaying any materials on the Website/Software/APP;
(c) Copying or otherwise exploiting content on the Website/Software/APP for commercial purposes;
(d) Editing or otherwise modifying any content on the Website/Software/APP;
(e) Redistributing materials from the Website/Software/APP unless content is specifically and expressly provided for redistribution.
VII. Product License and Use
7.1 Product Use Obligations
By using our Products and agreeing to these Terms, you warrant:
(1) You may make one copy of the software and save it on your computer hard drive or other storage media for archival purposes. However, you may not distribute or provide this software over a network so that it is available to multiple devices or multiple computers at the same time.
(2) The Products may contain third-party components licensed under open source licenses. The use, reproduction, modification, and distribution of such open source components shall comply with the terms of the applicable open source licenses. If any provision of this Agreement conflicts with the applicable open source license terms, the mandatory provisions of such open source licenses shall prevail
(3)Without ELEGOO's prior written consent, you may not sell, rent, lease, lend, sublicense, or distribute all or part of the software to third parties. However, you may transfer the entire license of the software to another party on a one-time permanent basis in conjunction with the transfer of your ELEGOO device, provided that:
(a) the transfer must include your ELEGOO device and all software involved; and
(b) you may not retain any backup of all or part of the software; and
(c) the party receiving the ELEGOO product has read and agreed to accept these Terms.
(4) Unless otherwise expressly licensed, you may not and may not permit any other person to misuse, intrude upon, or otherwise improperly use this Product, including but not limited to modifying, decoding, copying, disassembling, publishing, publicly disseminating, reverse engineering, decompiling, exporting code, disassembling, or creating derivative works of the software in any manner.
(5) In addition, you agree not to use this Product and related updates for the following purposes:
(a) Copying or using any part of this Product beyond the scope authorized by these Terms;
(b) Providing to third parties, or allowing third parties to use all or part of this software without ELEGOO's written permission (including but not limited to applications, services, codes, and source codes operated under this Service);
(c) Using this Product in a deceptive manner or for deceptive purposes;
(d) Removing any copyright notices and warnings contained in this Product;
(e) Attempting to undermine, circumvent, alter, invalidate, or evade any digital rights management system related to and/or forming part of this Product;
(f) Other improper or unlawful conduct.
(6) When using this Product for storage or copying, you need to obtain authorization from the relevant rights holders in the specific country or region. The material copying function provided by ELEGOO products is limited to copying materials that are not protected by copyright, materials to which you own the copyright, or materials that you are authorized or legally permitted to copy. You understand that any materials displayed, stored, or accessed through your device are owned by the owner of such materials and their intellectual property rights. Such materials may be protected by copyright law or other intellectual property laws and treaties, and may be subject to third-party use agreements or terms. Unless otherwise agreed, these Terms do not grant you any rights to use such materials, nor do they guarantee that you may continue to use such materials.
(7) If you choose to provide suggestions related to this Product ("Feedback"), you hereby grant ELEGOO an unrestricted, perpetual, irrevocable, non-exclusive, fully paid-up, royalty-free, worldwide right to use such Feedback in any manner and for any purpose, including improving this Product and providing other products and services.
(8) This software is provided on a free-of-charge basis and no software license fee is charged. ELEGOO reserves the right to adjust the licensing model of this software according to business needs. If there are any adjustments, we will notify you in advance through in-software announcements or email.
(9) You agree to comply with all applicable laws and regulations of the country or region where the Product resides or is used, including but not limited to local laws of the country or region where you reside or download or use this Product and Services.
7.2 Elegoo Slicer Open Source Software Statement
Elegoo Slicer is PC-based software developed based on OrcaSlicer and is licensed under the GNU Affero General Public License, version 3 (AGPLv3). Accordingly, Elegoo Slicer only waives intellectual property claims that belong exclusively to the open source project. This waiver does not mean that the platform automatically waives intellectual property rights in the user interface, data, graphics, icons, colors, and other non-open source parts.
7.3 Elegoo Scan Third-Party Partner Rights Reservation
Elegoo Scan is jointly developed by ELEGOO and a third-party partner. The intellectual property rights in the software code and core algorithms are owned by such third-party partner, and ELEGOO is authorized to distribute this software to end users pursuant to the cooperation agreement between the parties.
You acknowledge and agree that the software code and core algorithms in Elegoo Scan are provided by ELEGOO's third-party partner, and such third-party partner retains all its intellectual property rights. You shall not infringe upon the lawful rights and interests of such third-party partner when using Elegoo Scan. If any loss is caused by defects in the code or algorithms provided by such third-party partner, or by infringement of third-party intellectual property rights, ELEGOO shall assert its rights against such third-party partner in accordance with its cooperation arrangements with such partner; ELEGOO's liability to you shall be limited to the extent set forth in Section XIV of this Agreement, and such limitation of liability shall not affect ELEGOO's right to seek recourse from its partner in accordance with the cooperation agreement. ELEGOO shall assist users in coordinating resolution of intellectual property infringement disputes or technical defects arising from the core technology provided by the partner, but ELEGOO shall not bear joint and several liability beyond the scope of manufacturer liability.
7.4Third-Party G-code Disclaimer
ELEGOO products support the execution of generic G-code files, but do not guarantee the compatibility, usability, or safety of G-code generated by any third-party software (including but not limited to third-party slicing software) on ELEGOO devices. ELEGOO shall not be liable for printing failures, device damage, product quality issues, or other losses caused by the use of G-code generated by third-party software. You understand and agree that the risk of using third-party G-code is borne solely by you.
VIII. Product Updates
8.1 To provide you with a better user experience, ELEGOO may provide you with product update services, including but not limited to system software updates, slicing software updates, 3D printing model updates, etc. The update services of this Product are designed to improve the performance, security, and reliability of the product and devices. Product updates may be installed in different ways, and software update content includes bug fixes, system software updates, slicing software updates, 3D printing model updates, and performance enhancements.
8.2 ELEGOO is committed to ensuring our products have a long service life by releasing software updates containing bug fixes, new features, and security updates from time to time. We promise to provide guaranteed software update support (from the date of product release), with update content including new features and critical bug fixes to enhance the user experience.
During the aforementioned support period, we will routinely provide software updates to add new features to further enhance the user experience, while also fixing any bugs that may exist at that time. After this period, as long as there are devices capable of supporting features suitable for integration, we will still continue to provide upgrade updates containing more improvements as appropriate.
At the same time, given the continuous evolution of digital threats and the importance of security, ELEGOO also promises to provide continuous security updates; if we discover new security issues that need to be patched, we will still provide security vulnerability updates as appropriate throughout the product lifecycle.
8.3 Replacement or supplementary product updates provided by ELEGOO are subject to these Terms, unless such updates are accompanied by separate terms of use, in which case the latter shall govern. If you decide not to download updates provided by ELEGOO, you understand and acknowledge that you may expose your product to serious security risks and may cause the product to become unavailable or unstable. Some product features may be limited by software version, so updating to the latest software version can enhance your user experience.
8.4 You can check for and download available updates through the ELEGOO official website, our software, or product companion applications. We recommend that you regularly pay attention to update notifications and promptly install security-related system updates to address network security vulnerabilities and prevent new threats. Some updates may require your active confirmation before installation, and the installation process may temporarily affect normal product use.
8.5 You understand and agree that if you refuse to install security updates or critical patches provided by ELEGOO, the software may become unavailable, unstable, or subject to security risks. Any loss resulting from your failure to install updates in a timely manner shall be borne solely by you, and ELEGOO shall not assume any liability.
8.6 Device Safety Warnings
When using ELEGOO 3D printing devices, you must strictly comply with the product manual and safety guidelines. Specifically:
(1) During device operation (including but not limited to printing, calibration, and heating processes), do not place body parts or objects into the device's internal moving areas or high-temperature areas to avoid scalding, crushing, fire, or other personal injury risks;
(2) Devices should be used in a well-ventilated environment away from flammable materials, and you should ensure that the device is attended or appropriate monitoring measures are taken during operation;
(3) Personal injury or device damage caused by failure to follow the product manual, unauthorized use, unauthorized modification, or disregard of safety warnings shall be your sole responsibility and risk.
ELEGOO shall not be liable for any personal injury or property damage caused by your failure to comply with the above safety warnings or product manual, except where otherwise required by applicable law.
IX. Product Services
9.1 This Product may enable you to access related ELEGOO and third-party applications and services (collectively and individually referred to as the "Services"). However, because some services have regional attributes, these services may not be available in all languages or in all regions, certain features may vary by region, some may be restricted, or your service provider may not offer them. In addition, you understand and agree that certain features of this Product may also be affected or limited by device hardware and data access, and may not be available on all products.
9.2 To ensure and enhance your user experience, this Product provides system services for you. The specific content of each service under this Product is provided by ELEGOO and its affiliates/licensors according to actual circumstances. ELEGOO and its affiliates/licensors may change the services they provide, and the service content may change at any time.
(1) Nexprint Platform Services. The Nexprint platform provides you with basic functions for using ELEGOO-related services. These basic functions include Nexprint platform account management, model browsing and downloading, and community interaction. The above functions may not be available in all regions/countries and in all languages. Using these basic functions requires Internet access, and requires you to register a Nexprint platform account and agree to the additional terms of service.
(2) Model Browsing and Recommendation. Model browsing and recommendation is a service that recommends model resources stored on the Nexprint platform to you. You can browse and download model content when connected to a Wi-Fi network. Model content may vary depending on the country/region where your login account is located. You may choose to accept or decline this service. This service may not be available in all countries/regions and in all languages.
(3) Device Status Viewing. Device status viewing is a service that allows you to view the current working status of your device. You can view the operating status and basic information of various device components through our software or related applications. However, you understand that due to technical limitations and various other reasons, ELEGOO cannot guarantee that the aforementioned related functions can fully and accurately reflect all device statuses.
(4) Print AI Assist Function. The print AI assist function provides you with certain AI-assisted support during the actual printing process, including basic print progress monitoring, automatic detection of problems occurring during the actual printing process, etc. Using these services can provide status prompts during the printing process. However, you understand that due to technical limitations and various other reasons, ELEGOO cannot guarantee that the aforementioned related functions can fully and accurately detect all printing problems, and there may be a risk of detection deviation in special circumstances.
X. User Eligibility and Account Management
10.1 Account Registration Eligibility
By accessing and/or using this Website/Software/APP and using your account to purchase products, you warrant that you meet the age and eligibility requirements set forth in this Agreement.
10.2 False Age Liability
We are not responsible for any damages that may be caused by users misrepresenting their age. If we discover that a child has provided us with personal information in violation of applicable laws, we will delete all collected personal information unless there is a legal obligation to retain it, and terminate that child's account.
10.3 Account Registration and Management
When you register an account or log in to an account on any of the ELEGOO official website (elegoo.com or elegoo.com.cn), Nexprint Model Library website (Nexprint.com or Nexprint.cn), Elegoo Matrix APP, Elegoo SatelLite slicing software, or Elegoo Slicer slicing software, or Elegoo Scan software，we will synchronize your account registration information (such as username, avatar, email, third-party account binding relationship) across the ELEGOO official website (elegoo.com, elegoo.com.cn), Nexprint Model Library website (Nexprint.com, Nexprint.cn), Elegoo Matrix APP, Elegoo SatelLite slicing software, and Elegoo Slicer slicing software ,and Elegoo Scan software platforms to provide you with cross-platform synchronization services.
To provide you with services, ensure account security, and facilitate account recovery, you should provide true, accurate, complete, and timely registration information as prompted on the registration page, including but not limited to: mobile phone number, email address, country or region. You agree that if the registration information you provide is untrue, inaccurate, or incomplete, we have the right to refuse to provide you with services or restrict certain functions. You should promptly update your registration information to maintain its accuracy. To protect your personal privacy, unless necessary, we will not actively collect your sensitive personal information (such as name, gender, actual age, and other information that can specifically identify you).
You are solely responsible for all activities conducted under your registered account, including any content you import, download, upload, comment on, publish, or share, and any consequences arising therefrom. You should exercise your own judgment regarding content in the relevant Services and assume all risks arising from the use of such content.
When using the relevant Services, you must comply with this Agreement, the Privacy Agreement, and various rules published by the platform from time to time. If you are found to be in any of the following circumstances, after verification and confirmation, we have the right to take measures including but not limited to warnings, function restrictions, suspension of use, and permanent account banning:
(1) Violating this Agreement or any applicable laws and regulations;
(2) Disrupting the normal use of other users or affecting the normal order of the platform;
(3) Causing operational risks to the platform or causing losses to us or third parties;
(4) Being complained about by other users and verified to have indeed violated rules;
(5) Engaging in behaviors explicitly prohibited in the "User Conduct Standards" of this Agreement.
You have the right to appeal the above management actions by submitting an appeal to us, and we will review and respond within a reasonable period.
When participating in platform activities, you must comply with various activity rules. If you violate relevant activity rules, the platform has the right to temporarily or permanently ban your account and recover rewards obtained in violation.
Your account is for your use only. Renting, lending, selling, sharing accounts, or allowing others to use your account in any way is prohibited. You may not use the relevant Services to engage in any illegal activities, including but not limited to money laundering, fraud, gambling, spreading illegal information, or infringing on others' intellectual property rights. If you violate the above provisions, we have the right to immediately freeze, suspend, or terminate services to you, and report to relevant authorities as appropriate.
You must properly safeguard your account password, verification code, and other identity verification information, and you are responsible for all actions under your account. Losses caused by password leakage, account theft, or other losses due to your poor custody are your sole responsibility. If you discover any account abnormalities, please notify us immediately. We recommend that you bind a commonly used and secure email address during registration to facilitate account recovery and receipt of important notifications.
XI. User Conduct Standards
11.1 General Prohibited Conduct
When using this Website/Software/APP and related services, you must not engage in the following conduct:
(1) Using this Website/Software/APP in any way that may cause damage to or impair the availability or accessibility of the Website/Software/APP, or in any unlawful, fraudulent, or harmful manner;
(2) Using this Website/Software/APP to copy, store, host, transmit, send, use, publish, or distribute any material containing (or linking to) spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits, or other malicious software;
(3) Without the express written consent of ELEGOO, conducting any systematic or automated data collection activities (including but not limited to scraping, data mining, data extraction, data harvesting, AI training data scraping);
(4) Providing false, misleading, or inaccurate information to ELEGOO, or impersonating any person or entity;
(5) Accessing content or data that you should not access, or logging into servers or accounts that you are not authorized to access;
(6) Attempting to probe, scan, or test the vulnerabilities of the Website/Software/APP or any related systems or networks, or to breach security or authentication measures without authorization;
(7) Interfering with or attempting to interfere with any other user, host, or network's use of the Website/Software/APP, including submitting malware or exploiting software vulnerabilities;
(8) Forging, modifying, or fabricating any network packets, protocol headers, or metadata;
(9) Creating additional accounts to promote your (or another's) business;
(10) Using this Website/Software/APP to send unsolicited commercial communications, or using this Website/Software/APP for any marketing-related purpose without express written consent;
(11) Engaging in other conduct prohibited by this Agreement or applicable laws and regulations.
11.2 Content Publishing Prohibitions
When using the relevant services, you must not publish or disseminate the following content:
(1) Content that opposes the basic principles established by the Constitution, endangers national security, discloses state secrets, subverts state power, or undermines national unity;
(2) Content that damages national honor and interests, incites ethnic hatred or discrimination, or undermines ethnic unity;
(3) Information that disseminates obscenity, pornography, gambling, violence, murder, terrorism, or incites crime;
(4) Insulting or defaming others, infringing on others' rights of reputation, privacy, portrait, intellectual property, or other lawful rights and interests;
(5) Publishing or disseminating false information that disrupts social order or causes adverse social impact;
(6) Engaging in money laundering, fraud, pyramid schemes, illegal fundraising, or other illegal financial activities;
(7) Collecting, using, or disclosing other users' personal information or privacy data without authorization;
(8) Using crawlers, robots, scripts, AI training data scraping tools, or other automated means to access, scrape, copy, or monitor platform content (see Section 11.4 for details);
(9) Reverse engineering, cracking, or bypassing technical protection measures of the software or platform, or uploading viruses, Trojan horses, or malicious code;
(10) Interfering with or disrupting the normal operation of platform services, servers, or networks;
(11) Using platform services to engage in any other conduct that violates applicable laws and regulations or public order and good morals.
11.3 Content Publishing Standards
When publishing user content, you must ensure that the content is true, lawful, and accurate, and does not infringe any third-party rights. You must not publish user content involving the following:
(1) Infringing on third-party intellectual property rights, trade secrets, or other lawful rights and interests;
(2) Involving violence, pornography, discrimination, religious sensitivity, or hate speech;
(3) Containing sensitive personal information, false information that may cause adverse social impact;
(4) Other content that violates this Agreement or applicable laws and regulations.
Feedback regarding any defective content (including user content) may be submitted by contacting us through the contact information in this Agreement, or by using the "Report" button if one is provided for specific user content or other user content. We have the right to review, delete, block, or restrict the dissemination of content that violates rules in accordance with this Agreement, and take management measures against violating users as appropriate.
11.4 Content Scraping Prohibition
Without our prior written authorization, no user, third party, or AI service provider may use automated programs, crawlers, AI training data scraping tools, or other technical means to access, scrape, collect, copy, store, process, or use user content or data within the platform for machine learning, artificial intelligence model training, data mining, or other similar purposes. We reserve the right to pursue legal liability for violations of this provision.
11.5 Content Rights Protection Authorization
If you confirm that another user or third party has infringed upon your lawful rights and interests in content published through the platform, you agree to authorize us to send notices, file lawsuits, or take other rights protection measures in the name of the platform when necessary. This authorization is non-exclusive and does not affect your right to protect your own rights.
11.6 Device Use Compliance
ELEGOO 3D printing devices purchased through this Website/Software/APP may only be used for lawful purposes. You must not use this device to manufacture, reproduce, or assist in manufacturing any items restricted or prohibited by applicable laws and regulations, including but not limited to firearms, weapons, explosives, controlled knives, and their components. Any legal liability arising from your violation of this provision shall be borne solely by you.
11.7 Scanning Device Use Compliance
The 3D scanning devices you use through Elegoo Scan may only be used for lawful purposes. You must not use such devices to scan, reproduce, or assist in manufacturing any items restricted or prohibited by applicable laws and regulations, including but not limited to firearms, weapons, explosives, controlled knives, currency, securities, identity documents, military facilities, and other legally protected items. Any legal liability arising from your violation of this provision shall be borne solely by you.
XII. Intellectual Property
12.1 Platform Intellectual Property
We retain all intellectual property rights in the relevant services, including but not limited to the fact that ELEGOO and its logos (the "ELEGOO Marks") are our or our affiliates' trademarks or registered trademarks. Other trademarks, service marks, graphics, logos, and domain names appearing on this Website/Software/APP may belong to third parties. In addition, our user interfaces, program code, databases, graphics, icons, color schemes, page designs, trademarks, logos, and trade dress. Without our prior written authorization, you may not copy, modify, reverse engineer, decompile, disseminate, display, perform, distribute, license, sell, or commercially exploit the above content in any form. This Agreement does not constitute an implied license to the foregoing rights.
12.2 User Content License
You retain your original rights to user content you upload. At the same time, you grant us and our affiliates a non-exclusive, worldwide, royalty-free, sublicensable, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform user content solely for the purposes of operating, promoting, and improving the relevant services and performing this Agreement. This license continues even after you delete user content or cancel your account; for content that you have publicly shared and that has been downloaded, bookmarked, or incorporated into the platform's operating material library by other users, we may continue to retain necessary copies within the platform based on reasonable needs and will anonymize such copies. If you find that our use exceeds the scope of this Agreement, you have the right to request that we immediately stop using and delete relevant copies. If user content contains third-party content subject to open source license constraints, the use of such content must also comply with the corresponding open source license terms, and this license does not cover the mandatory requirements of such open source licenses.
12.3 Content Review Rights
We have the right (but not the obligation) to review, monitor, delete, block, or restrict the dissemination of user content on the platform in accordance with this Agreement, the "UGC Guidelines," and applicable laws and regulations, including but not limited to content involving the circumstances prohibited in the "Content Publishing Standards" agreed upon in this Agreement. For content suspected of being illegal or criminal, we will preserve relevant records in accordance with the law and cooperate with law enforcement agencies to provide necessary data assistance.
12.4 Copyright Infringement Complaint Handling
(1) Complaint Notice
If you believe that content on the platform infringes your intellectual property rights, you may submit a written notice to us through the following methods:
Please submit through: https://www.elegoo.com/pages/contact-support
The notice should include the following elements:
(a) Your handwritten signature or electronic signature or other means that can prove your identity;
(b) A description of the infringed work and preliminary evidence proving that you own the intellectual property rights to the work;
(c) The specific location of the infringing content on the platform (accurate URL link);
(d) Your true contact information (including address, telephone number, and email address);
(e) A good faith statement that you believe the use is unauthorized;
(f) A statement that the information in the notice is accurate and that you understand that false notification will result in liability, including damages for false notification under Section 512(f) of the United States Digital Millennium Copyright Act or Article 1195 of the Civil Code of the People's Republic of China.
(2) Counter-Notice and Appeal
If the complained user believes that their content was incorrectly deleted or blocked, they may submit a counter-notice to us containing: (a) their handwritten signature or electronic signature; (b) a description of the deleted content and its original location; (c) their statement that the content does not infringe or has been legally authorized; (d) their true contact information and a statement agreeing to be subject to the jurisdiction of applicable law. After receiving a valid counter-notice, we will restore the deleted content within no less than 10 and no more than 14 working days, and notify the complaining party, unless the complaining party provides us with proof that they have filed a lawsuit regarding the relevant content during that period. If the complaining party disagrees with the restoration, the dispute should be resolved through judicial or arbitration procedures.
(3) Repeat Infringer Policy
For users who have been effectively complained about multiple times and whose copyright infringement has been verified, we will take measures such as warnings, function restrictions, account suspension, or termination depending on the circumstances.
12.5 Third-Party Intellectual Property
The relevant services may contain intellectual property content provided by third parties, including but not limited to open source code libraries, API interfaces, third-party software components, fonts, material libraries, embedded tools, etc. The rights to such content belong to their original rights holders and are subject to relevant open source licenses or third-party license agreements. Your use of such third-party content must comply with both this Agreement and such additional third-party terms. If we or the original rights holder suffer losses due to your violation of third-party terms, you are responsible for full compensation.
12.6 Third-Party Partner Rights Reservation
The software code and core algorithms provided by ELEGOO's third-party partner in this software are owned by such third-party partner and are protected by the Copyright Law of the People's Republic of China, the Patent Law of the People's Republic of China, and relevant international treaties. ELEGOO is authorized to distribute this software to end users pursuant to its cooperation agreement with such third-party partner. You shall also respect the intellectual property rights of such third-party partner when using Elegoo Scan. If such third-party partner asserts rights against you due to your violation of this provision, you shall bear the corresponding liability.
XIII. Rewards Program
13.1 Points Rules
We may issue points to you through the "Creator Fund," activity rewards, task completion, and other means. Points can only be used in designated redemption scenarios on the platform, have no cash value, are non-transferable, cannot be redeemed for cash, and cannot be used for any form of gambling or illegal transactions.
13.2 Adjustments and Termination
We reserve the right to adjust points acquisition rules, exchange ratios, usage scope, or terminate the rewards program. If material adverse adjustments are involved, we will notify you at least 15 days in advance through notices on the Website/Software/APP. Points obtained before the adjustment will be handled according to the original rules or a reasonable transition plan as much as possible.
13.3 Violation Handling
If you obtain points through cheating, fraud, exploiting system vulnerabilities, or other improper means, we have the right to deduct the illegally obtained points, recover redeemed rewards, and take management measures as provided in this Agreement.
13.4 Points Redemption
After points are redeemed for goods, if the model corresponding to such points is deleted by the user, or the user cancels the account, or for any other reasons attributable to the user, the platform is unable to verify the authenticity of such model or the ownership of the proceeds derived therefrom, the platform shall have the right to fully recover the points and corresponding benefits already issued.
XIV. Disclaimer and Limitation of Liability
14.1 Basis of Service Provision and Disclaimer of Warranties
The relevant services are provided "as is" and "as available." To the maximum extent permitted by applicable law, ELEGOO, on behalf of itself and its licensors and suppliers, expressly disclaims all express or implied warranties with respect to this Service and Products, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, uninterrupted operation, error-free operation, title, and non-infringement of third-party rights, as well as any warranties arising from the course of dealing, usage, or trade practice.
ELEGOO and its licensors or suppliers do not warrant:
(1) That the Service or Products will meet your specific requirements;
(2) That the Service or Products will operate uninterrupted, timely, securely, or error-free;
(3) That results obtained through the Service will be accurate or reliable;
(4) That the quality of any products, services, information, or other material purchased or obtained through the Service will meet your expectations.
You understand and agree that all risks associated with the use of this Website, Software, APP, Products, and related services are borne solely by you. ELEGOO and its licensors and suppliers shall not be liable for any loss or damage resulting from access to and/or use of this Website, Software, APP, Products, and related services, including but not limited to loss or damage to any of your computers, mobile devices, or data, except where otherwise required by laws and regulations or where ELEGOO has acted with intent or gross negligence.
14.2 Specific Exclusions
(1) Force Majeure Exclusion
ELEGOO shall not be liable for service interruption, malfunction, data loss, or security issues caused by force majeure (including but not limited to natural disasters, war, terrorist attacks, government actions, cyber attacks, telecommunications infrastructure failures) or circumstances not caused by ELEGOO's intent or gross negligence, but will make reasonable efforts to restore services promptly.
(2) Change Exclusion
We have the right to improve, upgrade, or adjust the services at any time. If such changes result in service function changes, temporary unavailability of certain functions, or user content format incompatibility, and such changes are not caused by our intent or gross negligence, we shall not be liable.
(3) Third-Party Service Exclusion
The relevant services may contain links to third-party websites, applications, services (including but not limited to payment processing, logistics, social media login) or content, or allow you to log in through third-party accounts (such as Google). Your use of third-party services or third-party accounts is subject to such third parties' terms. We are not responsible for the legality, accuracy, security, availability, or content of any third-party services. Any disputes between you and third parties should be resolved directly with such third parties.
(4) User Conduct Exclusion
You are solely responsible for your use of the relevant services and user content. If any third party asserts rights against us (including but not limited to intellectual property infringement, defamation, privacy infringement claims) due to your conduct, you shall fully indemnify us for all losses suffered (including reasonable attorneys' fees, investigation fees, and litigation costs). If you directly cause losses to us, you shall compensate us for such losses.
(5) Illegal Use Exclusion
If you violate this Agreement or applicable laws and regulations in using the relevant services (including but not limited to malicious attacks, system function disruption, dissemination of illegal information), you shall bear all legal consequences, and we assume no responsibility, and reserve the right to pursue your legal liability.
(6) External Link Exclusion
The relevant applications/websites may contain links to external applications. We do not guarantee the accuracy and completeness of these external links, nor do we assume any responsibility for content on applications pointed to by external links.
(7) Information Disclosure Exclusion
Under circumstances such as requirements of applicable law, orders from judicial or administrative authorities, protection of our or third parties' lawful rights and interests, or public safety needs, we may need to disclose your personal information. Our disclosure under such circumstances is not deemed a violation of this Agreement or the Privacy Agreement, and we assume no responsibility for such disclosure, provided that we will ensure the scope of disclosure is limited to the extent required by law.
(8) Output Results Exclusion
Elegoo Scan is provided as an auxiliary tool, and its functionality is affected by multiple factors including the material of the scanned object, environmental conditions, and operation methods. ELEGOO does not guarantee that any results generated by Elegoo Scan will meet your specific requirements. Any loss caused by the use of Elegoo Scan (excluding circumstances where the software code or algorithms themselves infringe upon third-party intellectual property rights), including but not limited to scanning failure or data loss, shall be borne solely by you, and ELEGOO shall not assume any liability, except in cases where ELEGOO has acted with intent or gross negligence.
(9)Third-Party Content Exclusion
Advertisements, user-generated content, and other third-party content on the platform are provided by the respective publishers. ELEGOO does not review or guarantee the legality, accuracy, completeness, timeliness, or reliability of third-party content. If you suffer losses due to third-party content, you should assert your rights directly against the content publisher.
14.3 Limitation of Liability
To the maximum extent permitted by applicable law, regardless of whether any remedy provided under this Agreement fails of its essential purpose, and regardless of the legal or equitable theory (contract, tort, strict liability, or other) upon which the claim is based, we and our affiliates, licensors, and suppliers shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising from or related to this Agreement or your use of our products, services, or software, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, equipment failure, or any other commercial damage or loss, even if we have been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total liability to you under this Agreement (if any) shall not exceed the amount you actually paid for the specific product or service giving rise to the claim. This limitation of liability applies to the aggregate total of all claims and does not apply to personal injury, death, or property damage caused by our intent or gross negligence. The foregoing limitations shall apply even if the above remedy fails of its essential purpose.
The laws of some countries or regions do not allow the limitation or exclusion of liability for incidental or consequential damages. If such laws apply to you, the exclusions or limitations set forth in this section may not apply to you in whole or in part, and you may have additional statutory rights.
ELEGOO's licensors and suppliers are third-party beneficiaries of the disclaimers, warranty exclusions, and limitations of liability set forth in this section.
14.4 No Advice Disclaimer
No content on the Website/Software/APP constitutes or is intended to constitute any form of advice. If you need advice on any legal, financial, or medical matter, you should consult an appropriate professional.
By using this Website/Software/APP, you agree that the exclusions and limitations of liability set forth in this Disclaimer are reasonable. If you do not believe these provisions are reasonable, you may stop using this Website/Software/APP.
XV. Indemnification
Without limiting any indemnification provisions in this Agreement, you agree to defend, indemnify, and hold harmless ELEGOO and its owners, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors, assigns, parent companies, subsidiaries, and related entities (collectively, the "Indemnified Parties") from and against any and all claims, lawsuits, demands, causes of action, and other proceedings (including but not limited to legal fees and expenses) arising from or related to:
(1) Your relationship with ELEGOO, whether based on contract, tort, statute, fraud, misrepresentation, or other legal theory;
(2) Your breach of this Agreement, including but not limited to any representation or warranty in this Agreement;
(3) Your access to or use of this Website/Software/APP or Products;
(4) Information or other data you provide to ELEGOO or any authorized party;
(5) Your violation or suspected violation of any foreign or domestic, international, federal, state, or local law or regulation;
(6) Your violation of the prohibited conduct provisions of this Agreement;
(7) Your infringement or suspected infringement of any third-party copyright, trademark, or other intellectual property or proprietary right.
Each Indemnified Party has the right to participate in the defense through counsel of its own choice, but is not obligated to do so. You may not settle any claim without the prior written consent of the relevant Indemnified Party.
XVI. Agreement Modification and Termination
16.1 We reserve the right to revise this Agreement from time to time. If the revision involves material changes, we will notify you at least 15 days in advance through Website/Software/APP announcements, in-app notifications, email, or other reasonable means. The "Last Updated" date at the top of this Agreement indicates the effective date of the latest revision. Your continued use of this Service after revision of this Agreement constitutes your acceptance of the revised Agreement. If you do not agree with the revised Agreement, you have the right to terminate this Agreement and cancel your account in the manner provided herein.
16.2 Account Cancellation and Termination
(1) Voluntary Cancellation by You
You may apply to cancel your account at any time through the personal center settings page of the relevant Website/Software/APP or by contacting us. We will complete the relevant data deletion or anonymization processing within 15 working days after receiving the cancellation request; transaction records, network logs, and other data that must be retained by law shall be retained for the period specified in the Privacy Agreement.
(2) Termination by Us
If you materially violate this Agreement, we have the right to suspend or terminate services to you and cancel your account.
(3) Consequences of Cancellation
After account cancellation, you will no longer be able to continue using the relevant services. Your user content will be deleted in principle, and if the account has any point-reward models as determined under the UGC Guidelines, such models shall be retained in accordance with the UGC Guidelines; the platform shall anonymize such models and continue to display them, while clearing the original user's personal information. Except for content that is required to be retained by laws and regulations, content that has been publicly shared and downloaded by other users (which will be anonymized), or data that cannot be immediately deleted due to technical limitations.
(4) Detailed rules and exceptions for data deletion are set forth in the Privacy Agreement.
16.3 Unified Account System
Due to our unified account system, if you apply to cancel your account on any of the ELEGOO official website, Nexprint Model Library website, ELEGOO Matrix APP, Elegoo SatelLite slicing software, or Elegoo Slicer slicing software, or Elegoo Scan software,the account data and login permissions on all platforms will be simultaneously deleted or terminated. Please proceed with caution.
16.4 Data Backup Statement
You are responsible for backing up user content you upload to the platform. Unless otherwise required by laws and regulations or we have acted with intent/gross negligence, we are not responsible for data loss after your account cancellation or due to system failures or maintenance.
16.5 Survival After Termination
After this Agreement is terminated or dissolved for any reason, provisions that should continue to be effective based on their nature shall remain in effect, including but not limited to provisions related to data privacy and compliance, disclaimer and limitation of liability, and indemnification. The continued effectiveness of the above provisions does not affect your rights under applicable law.
XVII. Dispute Resolution and Applicable Law
17.1 Class Action Waiver
To the maximum extent permitted by applicable law and without conflicting with EU consumer representative litigation rights, you agree that any dispute arising from this Agreement or the relevant services shall not be resolved through class actions, class arbitrations, private attorney general actions, or any other form of representative litigation. You may only bring arbitration or litigation in your individual capacity. If you do not agree to this class action waiver, you must notify us in writing to opt out within 60 days of first registering your account or first using the relevant services, otherwise it is deemed accepted. If you are located in the United States, the opt-out notice should be sent to https://www.elegoo.com/pages/contact-support and must include your name, address, account information, and a clear statement of opt-out. Opt-out does not affect the validity of other provisions of this Agreement. If you are located in the EU, UK, or European Economic Area, this class action waiver does not limit the rights of consumer protection organizations, regulatory authorities, or other qualified entities in your member state to bring representative litigation in accordance with local law. The representative litigation rights of such entities are not limited by your individual arbitration agreement with this Agreement.
17.2 Applicable Law and Dispute Resolution Mechanism
If you are located in Mainland China, the conclusion, validity, interpretation, performance, and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China.
If you are located in the EU, UK, or European Economic Area, the interpretation and execution of this Agreement shall simultaneously comply with the General Data Protection Regulation (GDPR) and mandatory consumer protection provisions under the law of your member state that cannot be waived by agreement. If this Agreement conflicts with the foregoing mandatory provisions, such mandatory provisions shall prevail.
If you are located in the State of California, USA, the interpretation and execution of this Agreement shall simultaneously comply with the California Consumer Privacy Act (CCPA/CPRA) and consumer protection provisions under California law that cannot be waived by agreement. If this Agreement conflicts with California law, California law shall prevail.
If you are located in other jurisdictions, the law of the arbitration seat shall apply.
Unless otherwise specified, any dispute, controversy, difference, or claim arising from or in connection with this Agreement, including the existence, validity, or termination of the contract, the parties shall first attempt to resolve through friendly consultation; if consultation fails:
(1) If you are located in Mainland China, any dispute shall be submitted to the Shenzhen Court of International Arbitration (SCIA) for arbitration in accordance with its then-effective arbitration rules. The seat of arbitration shall be Shenzhen, China, the language of arbitration shall be Chinese, and the number of arbitrators shall be one. The governing law shall be the laws of the People's Republic of China.
(2) If you are located in the EU, UK, or European Economic Area and use this service as a consumer:
You have the right to bring an action in a court with jurisdiction in your member state of residence. The arbitration clause in this Agreement does not apply to you, and we do not assert mandatory arbitration against you.
You have the right to use the Online Dispute Resolution Platform (ODR Platform, website: https://ec.europa.eu/odr) recognized by the European Commission or the consumer dispute resolution institution designated by your member state. We commit to good faith participation in mediation procedures conducted by the ADR institution of your choice and to comply with mutually acceptable mediation solutions.
Nothing in this Agreement shall limit or exclude the right of any consumer protection organization, regulatory authority, or other qualified entity to bring representative litigation (including collective relief) under the domestic law of the member state.
(3) If you are located in the State of California, USA:
If you raise a dispute originating from California regarding the services, you have the right to request that the dispute be resolved within California and under California law. Nothing in this Agreement shall force you to arbitrate disputes originating from California outside of California, nor shall it force the application of another state's law. Any provision violating the foregoing restrictions may be declared invalid upon your request.
The arbitration requirements under this Agreement do not exclude your right to bring an action in small claims court, provided that the dispute falls within the jurisdictional scope and monetary limit of the small claims court. If the dispute can be brought in small claims court, you have the right to choose to resolve the dispute through small claims court rather than arbitration at any time.
The arbitration clause in this Agreement applies only to specific disputes arising from this Agreement and does not constitute consent to arbitrate future other disputes.
(4) If you do not fall under categories (1), (2), or (3) above, any dispute shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in accordance with its then-effective arbitration rules. The seat of arbitration shall be Hong Kong, the language of arbitration shall be English, and the number of arbitrators shall be one.
Regardless of the arbitral institution, the arbitral award shall be final and binding on both parties.
17.3 Severability
If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be deemed valid to the maximum extent possible, and the remaining provisions of this Agreement shall remain in full force and effect.
17.4 Jurisdictional Reservations
The laws of certain countries or regions do not allow the exclusion or limitation of certain warranties, guarantees, or liabilities in agreements, nor do they allow the waiver of consumers' statutory rights through contract. If such laws apply to you, some or all of the disclaimers, limitations of liability, warranty exclusions, or other restrictive provisions in this Agreement may not apply to you, and you may have additional statutory rights. Nothing in this Agreement affects your non-waivable mandatory rights as a consumer under applicable law, nor does it exclude or limit liability for personal injury, death, or property damage caused by our intent or gross negligence, or other liability that applicable law explicitly provides may not be excluded or limited.
XVIII. Minor Protection
18.1 If you have any questions about age requirements or guardian consent mechanisms, please contact us through the methods specified in this Agreement.
18.2 Guardians may exercise their rights to access, correct, and delete minors' personal information by contacting us. For specific rules, please refer to the Privacy Agreement.
18.3 We do not knowingly send marketing information to minors.
XIX. Notices
ELEGOO may send notices to you by email to the email address you most recently provided to ELEGOO, or through other electronic means you have authorized. You agree that notices delivered to you electronically are validly served if they satisfy the requirements of applicable law for written form.
You should ensure that your email address and other contact information on file with ELEGOO are accurate, valid, and promptly updated. When ELEGOO sends a notice to the email address you provided, it is deemed to have been served on you. Any notice you send to ELEGOO should be submitted through other official channels designated by ELEGOO.
XX. Technical Support
Except as expressly provided in our warranty terms, ELEGOO has no obligation to provide you with any technical support services for the products described in these Terms beyond what is required by law. Any oral or written information or opinions provided by ELEGOO or ELEGOO-authorized representatives do not constitute any warranty.
XXI. Export Control
Unless authorized by applicable law and the laws of the jurisdiction where ELEGOO products are obtained, you may not use or otherwise export or re-export ELEGOO products.
XXII. Assignment of Rights
ELEGOO has the right to transfer all or part of its rights and/or obligations under this Agreement to any affiliate or third party, or to dispose of them through subcontracting or other means, without notice to you or your consent. Without ELEGOO's prior written consent, you may not transfer, subcontract, or otherwise dispose of any of your rights and/or obligations under this Agreement.
XXIII. No Waiver
Failure by either party to exercise or delay in exercising any right under this Agreement, or failure to pursue any breach of any provision of this Agreement, shall not constitute a waiver of such right, nor shall it prevent that party from exercising such right in the future or pursuing subsequent similar breaches. A one-time waiver by either party of any provision of this Agreement or any breach thereof does not constitute a permanent waiver of such provision or subsequent breaches.
XXIV. Independent Contractors
You and ELEGOO are independent contractors. This Agreement does not constitute and does not create any agency, partnership, joint venture, or employment relationship. Neither party has the right to make any representation, warranty, or commitment on behalf of the other party, nor to bind the other party in any obligation or liability.
XXV. No Third-Party Beneficiaries
Except as expressly provided in this Agreement, this Agreement does not confer any third-party beneficiary rights. ELEGOO's affiliates, Indemnified Parties, and ELEGOO's licensors and suppliers (within the scope expressly provided in this Agreement) may serve as third-party beneficiaries to this Agreement.
XXVI. Entire Agreement
This Agreement and the "Privacy Agreement" and other platform rules published by ELEGOO from time to time (collectively referred to as the "Agreement Documents") constitute the entire agreement between you and ELEGOO regarding the relevant services, and supersede any prior agreement, representation, or understanding between you and ELEGOO regarding product or service use. When you use or purchase specific products, open source software, third-party content, or other ELEGOO services, you may also need to comply with additional terms and conditions attached to such products or services; if such additional terms conflict with this Agreement, this Agreement shall prevail, but the rights and obligations between you and such third parties remain subject to such additional terms.
XXVII. Contact Us
If you have any questions about this Agreement, or need to exercise your rights, you may contact us through the following methods: Contact: https://www.elegoo.com/pages/contact-support
